Returns and Exchanges
We offer a 100% money back guarantee on all purchases made at pupscience.com.
Pup Science items bought at retail stores or other channels not directly from pupscience.com must be returned to the original point of sale.
Returns and exchanges must be approved by our support team before they are shipped. We understand every customers purchase is one of a kind and always try to give each individual a personal experience.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be returned to us in the original packaging.
The refund policy only applies to the first product purchased. Any additional opened products of the same SKU are not eligible for return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Items purchased at retail stores or other channels aside from pupscience.com must adhere to the point of sales refund policy. We do not offer refunds on those purchases.
Late or missing refunds (if applicable)
If you haven’t received a refund within 72 hours of our notification, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at:
We only exchange items if they are defective or damaged or for products of equal or lesser value. If you need to perform an exchange, send us an email at [email protected] From there you will be given further instructions.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.